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Retail Operations Manager
4 weeks ago
Key Responsibilities:
- Oversee the retail operations on board a cruise ship, ensuring exceptional customer experiences and sales targets are met.
- Lead and inspire a team to deliver outstanding customer service, sales, and profit goals.
- Set an example for the team by demonstrating strong leadership and role-modeling behavior.
- Identify training needs within the team and implement effective solutions.
- Develop and maintain strong relationships with clients, including outreach for events and product knowledge.
- Ensure consistent delivery of high standards on the shop floor and in back-office operations.
Requirements:
- Proven experience as an Assistant Retail Manager or Team Leader, ideally with experience at sea.
- Motivated leader who can drive a team to achieve and exceed sales targets.
- Excellent face-to-face customer service and sales skills, with strong communication and interpersonal abilities.
- Proven ability in public speaking and showcasing luxury items.
- Adaptable and able to work in a high-pressure environment.
- Strong team player with commercial acumen and goal-oriented mindset.
- Competent in store and HR processes, including sales reports, loss prevention, audits, and appraisals.
- Strong numeracy and literacy skills.
What We Offer:
- Competitive salary and generous commission structure.
- Accommodation and meals on board.
- Necessary visas and seafaring documents to work at sea.
- Dedicated in-house training across sales, product, and brand.
- Guidance, support, and development from the onboard Retail Manager and central office team.
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts.