Inbound Sales Support Manager

4 weeks ago

London, Greater London, United Kingdom Daisy Communications Limited Full time
Job Overview

The Sales Operations Advisor will provide operational and administrative support to the Inbound Sales team, ensuring seamless day-to-day operations and driving process improvement. This role requires a highly organized and proactive individual who can take initiative and work effectively in a fast-paced environment.

Key Responsibilities
  • Provide administrative support to the Inbound Sales team, including general operational tasks and sales reporting.
  • Work closely with the sales team department manager to drive process improvement and implement new ideas.
  • Ensure customer escalations, disputes, and failed orders are handled in a timely manner, which may require communication with customers.
  • Develop and maintain sales and operational reports as requested by the line manager or Head of Channel.
  • Collaborate with the fulfillment team to follow up on accounts in provisioning or rejected status.
  • Assist sales agents and management with operational inquiries.
  • Ensure compliance processes are followed and conduct sales audits.
  • Support sales investigations and provide recommendations for improvement.
Requirements
  • Highly organized, proactive, and responsible individual with excellent time management skills.
  • Ability to multitask and work under pressure.
  • Strong initiative and desire to improve operational processes.
  • Excellent written communication skills.
  • Experience working in a busy sales office is desirable.
  • Good communicator with the ability to manage challenging sales people.
  • Take ownership of actions and development.
  • Willingness to take on additional tasks as required.
  • Good role model with a positive attitude.
Benefits
  • 25 days' holiday, plus bank holidays.
  • Professional development opportunities to achieve personal goals.
  • Eye care vouchers and discounted Medicash membership.
  • Access to discounts and savings at over 1,200 retailers.
  • An additional day off on your birthday or if you're getting married.
  • Auto-enrolment into a salary pension scheme after probation.
  • Access to exclusive offers on Daisy products.
  • Up to four weeks' company sick pay over a 12-month rolling period.

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