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Technology Applications Specialist
1 month ago
pbAbouttheRole/b/ppAtBIMMInstitute,we'reseekingaskilledTechnologyApplicationsAdvisortoplayacentralroleintheseamlessoperationofourtechnologyapplications.Thispivotalpositioninvolves1stand2ndlineBAUsupport,ensuringourStudentInformationSystemsrunsmoothlyandefficiently./ppbKeyResponsibilities:/b/pulliOwnthehealthandmanagementofthetechnologyapplicationshelpdeskat1stand2ndlinelevels,ensuringallBAUissuesareloggedandtrackedefficiently./liliDelivertop-notch1stand2ndlineremotesupporttobothstudentsandstaff,resolvingissuespromptlyandeffectively./liliWorkcloselywiththeTechnologyApplicationsSupervisorandHeadofTechnologyApplicationstomanagehelpdesktickets,escalatingwhennecessarytomeetagreedSLAs./liliAssistindeliveringtrainingsessions,promotingawarenessandunderstandingofrelevantprocesses,procedures,andpolicies./liliConduct1stlinereviewsofthetechnologyapplicationshealthmonitoringsystem,ensuringallsystemsarerunningoptimally./liliMaintainexcellentverbalandwrittencommunicationwithstakeholders,ensuringtheirneedsaremetwithprofessionalismandcare./liliCollaboratewith3rdpartyvendorswhennecessarytoresolveissuesandenhanceourtechnologyservices./li/ulpbRequirements:/b/pulliProvenexperienceproviding1stand2ndlinesupportfortechnologyapplications,withasolidunderstandingofStudentInformationSystems./liliAperfectbalanceoftechnicalskillsandcustomerserviceabilities,withacalm,patient,andpersonablemanner./liliAbilitytolistentorequestors'needsandcommunicatesolutionseffectively,bothverballyandinwriting./liliExperienceindeliveringtrainingsessionsandsupportingusersinunderstandingtechnologyapplications./liliSkilledinmanagingahelpdeskticketqueueinafast-pacedenvironment,prioritisingtaskstomeetbusinessneeds./liliUnderstandingofdatamanagementanddatahealthprinciples./liliStrongcommunicationskillswithinasupportteam,ensuringaccessibilityforallusers./liliDemonstratehonestyandintegritythroughownershipandaccountabilityoftasks./liliPreviousexperienceineducation,particularlywithinthecreativeartssector,isaplus./li/ul