Senior Operations Manager

4 weeks ago


Paignton, Torbay, United Kingdom St Austell Brewery Full time

At St Austell Brewery, we're seeking a highly skilled and experienced Assistant Manager to join our team. This exciting role will see you work in a contemporary pub and restaurant, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About the Role:

  • You'll be responsible for taking the helm when the General Manager is away, motivating team members to deliver their best and ensuring everything runs smoothly and efficiently.
  • You'll create a warm welcome to guests, making every first impression count to ensure experiences delight from the get-go.
  • You'll keep a watchful eye over customer feedback, ensuring your team is always adapting to maintain high standards and improve where necessary.
  • You'll go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
  • You'll oversee the consistent production of a quality food offering and recognize the importance of the Kitchen Team.
  • You'll have a wealth of experience in a similar role, recognizing when team members need help and supporting where needed.
  • You'll keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
  • You'll know health and safety regulations like the back of your hand.
  • You'll be an inspiring role model, with team members seeing you as someone they can depend on for support and development.
  • You'll take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What We Offer:

  • 30% off food and drink in our pubs
  • 50% off overnight stays in our pubs
  • £150 towards a stay in one of our pubs
  • Tips
  • Bonus Scheme
  • Discount scheme across hundreds of retailers
  • Cycle to work scheme on select roles
  • Learning and development opportunities
  • Career progression
  • Meal provided for shifts over 6 hours (up to the value of £10)
  • Family-friendly policies
  • Flexible working
  • Paid time off to volunteer

About Us:

We're an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.



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