Account Executive

2 months ago

Glasgow, Glasgow City, United Kingdom Harrison Scott Associates Full time
About the Role

We are seeking a highly skilled and experienced Account Executive to join our team at Harrison Scott Associates. As an Account Executive, you will play a critical role in supporting our clients and delivering exceptional service.

Key Responsibilities
  1. Client Management: Manage existing relationships with clients, working closely with internal and external stakeholders to ensure services are effectively delivered and service level agreements (SLAs) are met.
  2. Service Delivery: Proactively identify and resolve issues related to supply, service, and cost delivery across agreements, and implement change within your area of control.
  3. Reporting and Analysis: Manage and review relevant management information (MI) and provide appropriate reporting and trend data to support business decisions.
  4. Risk and Issue Management: Identify, assess, prioritize, and resolve risks and issues while maintaining an excellent customer experience.
  5. Communication and Collaboration: Provide timely, clear, and informative communication to clients and internal teams, and work collaboratively with peers to eliminate risks and rectify problems.
Person Specification
  1. Experience: Minimum 2 years' experience within a client support/customer service or first-line support role.
  2. Skills: Proven ability to multi-task effectively, work to tight deadlines, and possess excellent organizational and workload management skills.
  3. Communication: Positive communication and interpersonal skills at a very high level, with experience of data analysis and proficient use of Microsoft Office applications.
  4. Personal Attributes: Exceptional customer-focus and service excellence ethic, enthusiastic team player, and ability to take a reactive approach to situations while maintaining a clear perspective of goals.
What We Offer

This is a 6-month contract with a strong possibility of leading to permanent, offering a competitive annualized rate of between £25k to £30k pa depending on experience.

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