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Helpline Support Specialist
2 months ago
Our team of dedicated volunteers provides critical support to individuals affected by hepatitis C.
As a helpline volunteer, you will be part of a compassionate and knowledgeable team that offers information and support to those in need.
We are seeking individuals who have personal experience of living with hepatitis C and have been cured through treatment.
Key Responsibilities:
- Provide empathetic and non-judgmental support to callers via telephone
- Offer accurate and up-to-date information about hepatitis C
- Work collaboratively with colleagues to ensure seamless support services
- Participate in ongoing training and professional development to enhance skills and knowledge
- Adhere to confidentiality and data protection policies
Requirements:
- Excellent interpersonal and communication skills
- Good listening skills and ability to remain calm under pressure
- Basic IT skills and ability to use our support systems
- Ability to work independently and as part of a team
- Understanding of the importance of confidentiality and data protection
What We Offer:
- Opportunity to make a meaningful difference in the lives of individuals affected by hepatitis C
- Training, supervision, and support from our experienced team
- Reimbursement for travel and lunch expenses
- A friendly and supportive work environment