Director of Savings Operations

4 days ago


Nottingham, Nottingham, United Kingdom The Nottingham Full time

Are you a strategic leader looking to drive operational excellence in the financial sector? We have an exciting opportunity for a Director of Savings Operations to join our team at The Nottingham Building Society.

Role Overview

We are seeking a highly experienced and visionary leader to lead our operational functions and drive innovation across our Digital Savings team and Branch Network support. As a champion of customer-centricity, you will bring a forward-thinking approach to modernising our operations with a focus on enhancing the customer experience through digital solutions and optimised ways of working.

About You

  • You will provide strategic oversight for the end-to-end operational processes for our Digital Savers, ensuring our Savings Operations team consistently delivers positive outcomes for our customers.
  • You will develop and execute the operational strategy for savings products for the Digital and Branch support teams.
  • You will lead, mentor, and develop the operations team, fostering a high-performance culture focused on operational excellence and innovation.
  • You will promote a customer-centric culture within the operations team, ensuring high service levels for account management, queries, and escalations.

About Us

The Nottingham Building Society is committed to helping our members save, plan for, and protect their financial futures. We are dedicated to overcoming obstacles and turning challenges into opportunities, breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

What We Offer

  • A fair and competitive salary of £70,000 per annum, evaluated against market data.
  • An annual discretionary bonus scheme.
  • Single cover Bupa Healthcare.
  • Car allowance.
  • 27 days annual leave (increasing to 29 days from January) plus bank holidays.
  • Holiday purchase scheme (buy up to 5 days per year).
  • Enhanced family leave.
  • Flexible and hybrid working to encourage a work-life balance.

Our Commitment to Diversity and Inclusion

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.



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