Operations Director

1 week ago


Nottingham, Nottingham, United Kingdom Domestic & General Full time
About the Role:

As a seasoned Operations Manager, you will be responsible for leading our contact centre teams to deliver exceptional customer experiences in a regulated environment. Your expertise in sales performance and contact centre KPIs will be invaluable in driving results and achieving our balanced scorecard objectives.

About You:

We are looking for an experienced leader with a minimum of 2-3 years in an Operational Management role, leading teams of Team Leaders or an equivalent level. You will have a proven track record of sales performance and contact centre KPIs, as well as experience working in an FCA regulated environment. Your excellent stakeholder engagement and management skills, combined with your ability to plan strategically and create operational plans that drive results, will make you an ideal candidate for this role.

What We Offer:

As a valued member of our team, you will enjoy a competitive salary and quarterly bonus, enabling you to earn up to £10k per annum. You will also have access to a range of benefits, including a health cash plan, pension scheme, life assurance, and dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing, and support services. Additionally, you will have the opportunity to participate in our employee assistance programme, which provides specialist advice and support on issues such as finance, relationships, illness, and family issues.

About Us:

Domestic & General is a leading provider of home assistance and insurance services. We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team. If you are a motivated and experienced leader with a passion for delivering results, we would love to hear from you.

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