Technical Service Desk Analyst

2 days ago


Letchworth, Hertfordshire, United Kingdom Abad Architetti Full time

We are seeking a highly motivated and skilled Technical Service Desk Analyst to join our Computer Services Team at Altro Ltd. As a key member of the team, you will be responsible for providing technical support to clients across multiple platforms and technologies.

About the Role:

This position involves working in a dynamic environment, responding to support requests via phone, email, or ITSM application. You will be responsible for troubleshooting technical issues, maintaining company IT hardware, and escalating complex problems to senior technicians when necessary.

Key Requirements:

  • ITIL Foundation certification (or equivalent)
  • Experience of working within a service desk environment
  • Proficient in Microsoft Windows operating systems and Office 365 applications

Salary: £28,500 - £33,000 per annum, depending on experience

About Us: At Altro Ltd, we pride ourselves on delivering exceptional client support through our team's expertise and dedication. We strive to maintain a positive and supportive work environment that fosters growth and development.



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