IT Support Specialist

2 days ago


Letchworth, Hertfordshire, United Kingdom Abad Architetti Full time

Altro Ltd is seeking an IT Support Specialist to join their Computer Services Team. As a Technical Service Desk Analyst, you will be responsible for providing 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations.

Key Responsibilities:
  • Answer support calls via the main Service Desk line
  • Support the ITSM application to create/log/respond to tickets, reply to emails / escalate if necessary
  • Provide support to clients using PC remote support tools or in person
  • Maintain company IT hardware

Salary: £28,000 - £32,000 per annum, depending on experience

About Us: At Altro Ltd, we strive to provide exceptional client support across multiple platforms and technologies. Our team of four operates as one part of our wider IT team based globally.

Requirements:

  • Previous experience of communicating with internal/external customers via telephone, collaboration software and email
  • Proficient in Microsoft Windows operating systems and Office 365 applications
  • Experience of working within a customer focused environment


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