Business Service and Provisioning Manager

4 weeks ago


Nelson, Lancashire, United Kingdom Daisy Communications Full time
Job Title: Business Service and Provisioning Executive

We are seeking a highly skilled Business Service and Provisioning Executive to join our team at Daisy Communications.

Job Summary:

The successful candidate will be responsible for delivering exceptional customer service and provisioning solutions to our business customers. This will involve handling incoming customer service calls and tickets, processing account changes, and managing customer repairs and returns.

Key Responsibilities:
  • Provide timely and effective customer service to business customers, ensuring that their needs are met and exceeded.
  • Process account changes, including updates to account holder details, billing addresses, and spend caps.
  • Manage customer repairs and returns, ensuring that issues are resolved promptly and efficiently.
  • Deliver updates to customers on the status of their orders and repairs.
  • Work closely with internal teams to ensure seamless delivery of provisioning services.
Requirements:
  • Experience in B2B customer service, preferably in the telecoms industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to multitask and prioritize tasks effectively, with a focus on delivering high-quality results.
  • Mobile dealer experience with EE, O2, and Vodafone, with a strong understanding of mobile telecommunications.
What We Offer:
  • A competitive salary and benefits package, including 25 days' holiday and an additional day off on your birthday.
  • Professional development opportunities to help you achieve your career goals.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to discounts and savings at over 1,200 retailers.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.



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