Customer Service Host
7 days ago
The Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Host. In this role, you will be responsible for providing exceptional customer service to our passengers, ensuring their safety and comfort while on our trains and at our stations.
As a Customer Service Host, you will be the face of our company, and your professionalism, positive attitude, and proactive approach will make a significant difference in our customers' experience. You will be responsible for ensuring that our customers receive the highest level of service, and you will work closely with our operations team to ensure the safe and punctual dispatch of trains.
You will be required to wear a full uniform, ensuring that your appearance complies with our company standards, and you will be responsible for security checks of the station and premises. You will also be required to provide effective customer service while working in a fast-paced environment.
This is a full-time post, and the relief roster is over seven days with early starts, late finishes, and nights. You will be required to have your own transport to ensure you can get to work.
What We Are Looking For
We are looking for individuals who can bring our four values to life in their everyday work: Genuine, Professional, Proactive, and Inclusive. You will have a high level of professionalism, positive attitude, and be proactive, friendly, and open when dealing with our customers. Effective customer service and interpersonal skills are crucial for this role.
This is a safety-critical role, and you will be responsible for the safe dispatch of trains. A medical will be required upon successful interview.
Our Benefits
We offer a range of benefits, including a defined contribution pension scheme, free travel on GA and 75% discount on other TOCs for leisure travel, and an international travel discount card for staff and eligible family members. We also offer maternity, paternity, and adoption leave, as well as shared parental leave after 26 weeks of service.
Why Join Us?
At Greater Anglia, we are committed to providing our customers with the best possible experience. We are a dynamic and fast-paced company, and we are looking for individuals who can bring their skills and experience to our team. If you are a customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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