Chief Operations Director

7 days ago


London, Greater London, United Kingdom CTI Full time
Job Description

We are seeking an experienced Chief Operations Director to join our team at CTI, a leading banking and fintech talent acquisition agency. The successful candidate will be responsible for implementing and enhancing strategies and operations for collections through both in-house and outsourced teams.

Key Responsibilities:

  • Implement advanced fraud detection technologies and methodologies to combat application and transaction fraud.
  • Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs.
  • Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring.

Requirements:

  • Proficient in establishing and managing both manual and automated processes to enhance operational efficiency.
  • Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles.
  • Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks.

The ideal candidate will have 12+ years of experience, with at least 5 years in an executive role and credit card portfolio experience. We offer a competitive salary of £130K - £160K, reflecting the importance of this role in driving business success.



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