Dairy Industry Customer Liaison

7 days ago


Leeds, Leeds, United Kingdom CV-Library Full time
Customer Service Opportunity

We are a family-run business based in the UK, dedicated to providing high-quality dairy products while prioritising excellent customer service and sustainable practices.

This role offers an exciting opportunity for someone looking for a new challenge to develop their skills and expertise within a busy Customer Service Department. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and maintaining a positive reputation for our brand.

Key Tasks:

  • Customer Communication:
    • Respond to incoming customer queries via phone and email in a professional and timely manner.
    • Liaise with the delivery team to ensure seamless service delivery.
    • Process data and perform elements of in-house auditing.
  • Problem Solving:
    • Address and resolve customer complaints or delivery issues promptly and efficiently.
    • Utilise computer systems, including Microsoft Office Suite and CRM software.
    • Demonstrate proficiency in using technology to drive customer satisfaction.

Terms and Conditions:

  • A competitive salary of £30,000 per annum.
  • An attractive bonus structure, including a £500 incentive upon completion of a probationary period.

Working Hours:

  • Full-time position (40 hours per week).
  • Two-day or four/five-day working pattern, ensuring flexibility and work-life balance.


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