Senior Help Desk Manager

3 days ago


Wembley, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

We are seeking an experienced Senior Help Desk Manager to join our team at Burton Bolton & Rose Recruitment Services Ltd. This is a challenging and rewarding role that requires strong leadership and communication skills.

Job Summary

The successful candidate will be responsible for managing a team of help desk operatives, ensuring excellent customer service and resolving technical issues efficiently.

Key Responsibilities:
  • Manage a team of help desk operatives, providing guidance and support as needed
  • Develop and implement process improvements to enhance customer satisfaction and reduce resolution times
  • Collaborate with engineers to resolve complex technical issues and improve first-call resolution rates
  • Monitor and report on help desk performance metrics, identifying areas for improvement

Estimated salary range: £38,000 - £48,000 per annum. The ideal candidate will have excellent communication and leadership skills, with a proven track record of delivering exceptional customer service.



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