Help Desk Operations Coordinator

3 weeks ago


Wembley, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

Burton Bolton & Rose Recruitment Services Ltd is seeking a highly skilled Help Desk Operations Coordinator to join our team. In this role, you will play a key part in ensuring the smooth operation of our help desk, providing exceptional customer service and resolving technical issues efficiently.

Key Responsibilities:
  1. Coordinate the allocation of tickets to engineers, ensuring timely and efficient resolution of customer queries
  2. Monitor and analyze help desk performance metrics, identifying areas for improvement and implementing changes as needed
  3. Develop and maintain relationships with internal stakeholders, including engineers and other departments
  4. Provide training and support to help desk operatives, promoting best practices and improving customer satisfaction

Estimated salary range: £30,000 - £40,000 per annum. The ideal candidate will have excellent communication and analytical skills, with a proven track record of delivering exceptional customer service.



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