Residential Operations Manager

15 hours ago


Wembley, United Kingdom Cobalt Recruitment. Careers Full time

As a Residential Operations Manager with Cobalt Recruitment. Careers, you will play a pivotal role in delivering exceptional service to both current and prospective residents in North West London.

The estimated salary for this position is £40,000 per annum.

The Resident Services Manager (RSM) acts as a key liaison between residents and management, ensuring seamless and elevated living experiences.

Main Responsibilities:

  • Customer Service Excellence
    • Welcome residents and visitors with first-class service and manage the front desk to high standards.
    • Respond promptly to inbound inquiries via phone or in person.
  • Property Operations & Maintenance
    • Oversee post, parcel management, and key tracking systems.
    • Log and coordinate maintenance requests, ensuring timely resolutions.
    • Conduct regular building inspections, addressing health, safety, and security concerns.
  • Community Engagement
    • Organize and execute resident events to foster community spirit.
    • Serve as the main point of contact for resident queries, building rapport and trust.


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