Day Concierge
1 day ago
Residential Living Recruitment are working with an award-winning Build to Rent developer who are seeking a number of Day Concierge / Resident Host in supporting within Resident Services.
You will be providing excellent customer service supporting residents from move-in to move-out. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. You will be managing and ensure there is a smooth running of the buildings.
Salary: £30,000 per annum plus earn an on-target bonus
Job type: Permanent
Hours: 37.5 hours a week on a rota that runs 5 days per week between Monday and Sunday
Shift pattern: 7.5 Hours per day - Between 8am 8pm
Location: London
Please note you must be flexible to work weekends on a shift rota basis.
About You
Do you have experience in customer facing roles which is essential ideally from hotel, retail, student accommodation, housing or residential sectors?
The Resident Associate requires you to be customer focused and driven to achieve business targets. You must have excellent communication skills both written and verbal. You must be proactive, self-efficient and confident to carry a high volume work load of administration.
Duties and responsibilities
Front desk Customer Service
Tour potential customers around our buildings
Support the pre-move-in administration processes to drive new business conversion
Negotiate appropriately and close potential customers to live within the apartments
Carry out daily inspections of development
Deliver excellent customer service to residents
Network and regularly interact with customers to build customer relations
Work closely with other teams within the business to achieve targets
Qualifications/Experience/Skills:
Experience working with Build to Rent, Student Accommodation, Co-Living or Hospitality
IT literate with CRM software and Excel experience
Excellent communication and people skills
If you feel this is the right role for you, then submit your updated CV today
AMRT1_UKCT
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