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Customer Relations Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will play a vital role in addressing customer concerns and resolving complaints in a timely and professional manner.
Key Responsibilities:- Support the Customer Relations department with administrative and ad-hoc duties, ensuring seamless day-to-day operations.
- Complete commissions, complaints, enquiries, and letters of claims with accuracy and attention to detail.
- Process Subject Access Data Requests (SADRs) in a timely manner, adhering to GDPR requirements.
- Compile Financial Ombudsman Services (FOS) case files, maintaining confidentiality and accuracy.
- Locate information upon request for Customer Relations case handlers, providing exceptional support.
- Ensure customer questions and problems are resolved effectively, referring to relevant parties as necessary.
- Handle inbound and outbound calls, providing excellent customer service.
- Take ownership of PEPs and Sanctions, ensuring compliance with regulatory requirements.
- Contribute to achieving departmental Key Performance Indicators (KPIs), working collaboratively with the team.
- Maintain accurate records of customer contact using the CMS system, adding complaints to the complaints log.
- Previous complaints experience in an FCA environment, with a strong understanding of regulatory requirements.
- Comfortable working under pressure, proactive, and using own initiative.
- Experience dealing with challenging and distressed customers, providing empathetic and effective support.
- Ideal candidate will have 1 year of Motor finance and/or complaints experience.
- Administrative experience with Excel and pivot tables, with a strong attention to detail.
- Resilient attitude, with excellent organisational skills and workload management.
- Effective team player, with strong communication and interpersonal skills.
- A comprehensive induction program, providing a thorough understanding of Toyota Financial Services, KINTO and KINTO JOIN.
- Opportunities for professional development, including regulatory training and coaching.
- A supportive and inclusive work environment, fostering a culture of learning and growth.
- A competitive salary and benefits package, including hybrid working arrangements.
- Access to a range of employee benefits, including private medical healthcare and pension scheme.
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter outlining your suitability for the role.
We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates with disabilities and will make reasonable adjustments to the recruitment process as needed.
Please note that we may use workable one-way video interviewing as part of our recruitment process. We will provide you with more information as you progress through the stages.
