IT Support Specialist

3 weeks ago


Farnham, Surrey, United Kingdom LMS Group Full time
Job Title: IT Support Specialist

About the Role:
The LMS Group is seeking a highly skilled IT Support Specialist to join our team. As a critical member of our Service Desk, you will provide exceptional support to our clients, ensuring seamless provision of service desk services.

Key Responsibilities:
* Answer phone calls and resolve issues on first contact where possible
* Work on assigned tickets, logged via various channels
* Record work and time accurately, using tooling to increase accuracy and timeliness
* Communicate with customers via appropriate channels, maintaining professional standards
* Meet performance targets, including KPIs and SLAs

Requirements:
* Technical capability relevant to achieving duties and responsibilities
* Pluralsight Foundation role at Average or above
* Foundation level Microsoft certification or equivalent
* Excellent interpersonal and communication skills
* Fluency in English, both written and spoken

Salary: £35,000 - £45,000 per annum, depending on experience.
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