Customer Service Director
3 days ago
Vertu Motors BMW Exeter seeks a seasoned Aftersales Manager to spearhead our team's success. As a key leader, you will oversee a team of skilled technicians, service advisors, and parts specialists, driving them to achieve unparalleled customer satisfaction.
About the Role- Monitor costs while maintaining quality standards and exceptional customer service.
- Collect and record customer data accurately, adhering to Group standards.
- Maintain adherence to manufacturer standards at all times.
- Prioritize colleague safety and well-being.
- Train and coach colleagues to optimize their performance.
- Leverage effective processes to deliver outstanding customer satisfaction.
This is an ideal opportunity for a results-driven individual with a proven track record in franchise motor industry management. Your leadership skills should be complemented by strong communication and organizational abilities. You will drive business growth, motivate your team, and foster a culture that embodies our company values.
The Perfect CandidateWe are seeking a dedicated professional with:
- A successful history in aftersales management, preferably within the motor industry.
- Exceptional leadership and people management skills.
- A focus on delivering business objectives and exceeding customer expectations.
As one of the UK's largest motor retailers, we invest significantly in our employees' development, providing opportunities for career growth and a range of benefits, including:
- Competitive basic salary: £65,000.
- OTE (On-Target Earnings) plus additional perks.
- Enhanced holiday package.
- Cash back and discounts through our rewards platform.
- Colleague Purchase Scheme and Share Incentive Scheme.
- Access to comprehensive training programs.
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