Senior Collections Specialist
7 days ago
As a Senior Collections Specialist at THC Recruitment, you will play a pivotal role in supporting our customers throughout the lifetime of their agreement. This encompasses assisting customers who are struggling to meet financial obligations, providing customer service-related support, and addressing complaints regarding their agreement.
The ideal candidate will collaborate with multiple internal teams, as well as customer-facing processes and suppliers, to drive business initiatives forward. Strong knowledge of technology, process documentation, implementation of controls, and business change management for the Customer Management department are essential skills for this role. A focus on collections strategy and its impact on both the company and the customer is paramount.
- Critical Skills:
- Create detailed requirements from all levels across the business, considering end-to-end impacts, relative business priority, customer value, and commercial implications.
- Present options to stakeholders to establish benefits, constraints, and risks of each option, ensuring a structured approach to decision-making.
- Monitor the implementation and progress of corrective actions to prevent recurrence.
- Drive enhancements and initiatives through the entire change lifecycle, from idea to implementation, including training, communication, and reporting.
- Ensure compliance with regulatory body policies and internal risk controls as part of solution design.
- Demonstrate excellent organization and planning skills.
- Familiarity with Business Analyst or related activities, ideally in the regulated financial services sector.
About the Role
This full-time position offers a competitive salary of $80,000 - $100,000 per annum, reflecting the skills and experience required for this challenging role. With hybrid working available after training, you will have the opportunity to balance work and life effectively. Experience in a financial services environment is desirable, and office hours are between 8am-7pm. Please note that some evening work may be required.
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