Brand Ambassador
3 weeks ago
The Brand Specialist - Beauty at NEXT is responsible for driving customer satisfaction and total sales by demonstrating and training all brand initiatives, including selling, bra fitting, product knowledge, and brand standards.
Key Responsibilities:
• Develop and maintain a deep understanding of brand standards and product knowledge to provide exceptional customer service.
• Collaborate with the Store Leadership Team to execute bra certification, ensuring 100% of applicable associates are certified at all times.
• Actively participate in non-peak CSL segments to support overall store sales and drive customer engagement.
• Support the Store Leadership Team in planning and executing product education, leveraging company and brand tools to enhance customer knowledge.
• Ensure seamless brand launches by participating in and training associates on new products, mapping, and customer feedback.
• Demonstrate a high level of brand knowledge, including store standards, to support overall store execution and customer satisfaction.
• Review Mystery Shop reports and plan training to improve results, ensuring customer experience at the cash wrap is efficient and service standards are high.
• Support the Store Leadership Team in handling customer-related queries, including complaints, parcels/orders, and other concerns.
• Demonstrate and train all brand and store initiatives to support overall store success.
• Lead opening/closing activities, setting direction, and driving team productivity while ensuring a smooth store operation.
Qualifications/Preferences:
• Exhibits an authentic desire to exceed customer expectations.
• Proven ability to meet or exceed goals, preferred.
• Demonstrates a sense of urgency and a healthy, competitive spirit while maintaining a team focus.
• Is resilient and bounces back quickly from setbacks.
• Pursues opportunities to take on more responsibility and seeks coaching from leaders and peers to improve productivity.
• Demonstrates ability to improve customer satisfaction and drive customer loyalty.
• Demonstrates excellent store operational skills and schedule flexibility, including evenings, weekends, holidays, and non-business hours.
• Experience in managing a store/team/department alone, including key holding responsibilities.
Key Behaviours/Approach:
• Ability to communicate effectively, both verbally and written.
• Ability to form effective and positive working relationships with other team members.
• Ability to work in a team environment to achieve goals.
• Genuine passion for retail and desire to provide excellent customer service.
• Ability to multitask with attention to detail and enthusiastic and positive attitude to work.
• Strive towards our best place to work ethos.
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