Brand Ambassador

3 weeks ago


Liverpool, Liverpool, United Kingdom NEXT Full time

The Brand Specialist - Beauty at NEXT is responsible for driving customer satisfaction and total sales by demonstrating and training all brand initiatives, including selling, bra fitting, product knowledge, and brand standards.

Key Responsibilities:

Develop and maintain a deep understanding of brand standards and product knowledge to provide exceptional customer service.

Collaborate with the Store Leadership Team to execute bra certification, ensuring 100% of applicable associates are certified at all times.

Actively participate in non-peak CSL segments to support overall store sales and drive customer engagement.

Support the Store Leadership Team in planning and executing product education, leveraging company and brand tools to enhance customer knowledge.

Ensure seamless brand launches by participating in and training associates on new products, mapping, and customer feedback.

Demonstrate a high level of brand knowledge, including store standards, to support overall store execution and customer satisfaction.

Review Mystery Shop reports and plan training to improve results, ensuring customer experience at the cash wrap is efficient and service standards are high.

Support the Store Leadership Team in handling customer-related queries, including complaints, parcels/orders, and other concerns.

Demonstrate and train all brand and store initiatives to support overall store success.

Lead opening/closing activities, setting direction, and driving team productivity while ensuring a smooth store operation.

Qualifications/Preferences:

Exhibits an authentic desire to exceed customer expectations.

Proven ability to meet or exceed goals, preferred.

Demonstrates a sense of urgency and a healthy, competitive spirit while maintaining a team focus.

Is resilient and bounces back quickly from setbacks.

Pursues opportunities to take on more responsibility and seeks coaching from leaders and peers to improve productivity.

Demonstrates ability to improve customer satisfaction and drive customer loyalty.

Demonstrates excellent store operational skills and schedule flexibility, including evenings, weekends, holidays, and non-business hours.

Experience in managing a store/team/department alone, including key holding responsibilities.

Key Behaviours/Approach:

Ability to communicate effectively, both verbally and written.

Ability to form effective and positive working relationships with other team members.

Ability to work in a team environment to achieve goals.

Genuine passion for retail and desire to provide excellent customer service.

Ability to multitask with attention to detail and enthusiastic and positive attitude to work.

Strive towards our best place to work ethos.


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