Nespresso Brand Ambassador

3 weeks ago


Liverpool, Liverpool, United Kingdom Nestle Operational Services Worldwide SA Full time
Nespresso Boutique Coffee Expert

Are you passionate about coffee and storytelling? Do you have a flair for the dramatic and a desire to create unforgettable customer experiences?

This is an exciting opportunity to join the Nespresso team as a Boutique Coffee Expert, where you will be responsible for providing tastings, theatrical product demonstrations, and elevating the customer experience through inspiring storytelling.

Key Responsibilities:
  • Using storytelling and theatre to engage customers in a tasteful and unique coffee experience, adapting to the customer's needs ensuring every customer interaction is elevated.
  • Acting as the ultimate Nespresso brand ambassador displaying expert knowledge of Nespresso's products, services, and sustainability commitments.
  • Ensuring exceptional housekeeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
  • Facilitating new starter and product launch training.
  • Taking accountability for managing and resolving escalated complaints.
  • Actively contributes to commercial performance by delivering experience and presenting the customer with relevant commercial offers.

What We Offer:
  • First-class training and great career development opportunities.
  • An attractive benefits package including a competitive pension, up to 10% bonus, 25 days holiday + bank holidays, and a complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice.

About Us:
Nestlé Operational Services Worldwide SA is committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.

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