Estee Lauder Brand Account Manager

1 month ago

Liverpool, Liverpool, United Kingdom Estée Lauder - Brand Full time

Job Summary

The Account Manager is responsible for driving sales turnover and market share through consistently remaining consumer-focused.

Key Responsibilities:

• Reflect a credible and professional brand image to all internal and external consumers at all times.

• Maximise sales through selling, providing excellent service, and retail standards.

• Contribute to efficiencies through adhering to store/brand/company procedures and guidelines.

Sales and Service

• Understand daily/weekly targets.

• Ensure personal awareness of all additional sales avenues, including eventing, omnichannel, and digital channels.

• Keep up to date with competitor activities and missed opportunities.

• Effectively leverage social media to drive the business, protect, and enhance the brand image.

• Deliver the brand strategy, ensuring the delivery of an effective local plan.

• Plan and implement local marketing and events initiatives, aligned to retailer activity.

• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.

• Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.

• Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.

• Use digital tools to ensure knowledge is kept up to date.

• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

• Develop up-to-date knowledge of products in order to ensure we deliver an industry-leading experience and the product meets the consumer's needs.

Operations

• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).

• Review retail standards on a daily basis, ensuring they are maintained to the required standard.

• Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes.

• Ensure that all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk.

• Ensure all information requests are fulfilled accurately, within deadlines set.

• Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed.

• Create and maintain a safe working environment for consumers, ensuring that company and retailer policies and procedures are adhered to.

• Ensure that all health and safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

• Manage daily replenishment, taking appropriate action where necessary.

• Maximise sales performance by utilising all commercial reports before making commercial decisions.

• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.

• Identify stock package issues and take corrective action, informing the Area Manager when out of direct control.

• Effectively manage all promotions and discounts, ensuring they are actioned in line with company guidelines.

• Identify trends and make suggestions to enhance product performance.

Qualifications

Essential

• Experience in a fast-paced retail and/or consumer-facing environment.

• Ability to drive self-development.

• Commercial understanding and awareness of the industry.

• Effective communication, organisation, and prioritisation skills.

  • Beauty Advisor

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Estée Lauder - Brand Full time

    Estee Lauder Beauty AdvisorJob Summary: We are seeking a highly skilled and passionate Beauty Advisor to join our team at Estee Lauder. As a Beauty Advisor, you will be responsible for providing exceptional customer service, creating a personalized shopping experience, and educating customers on our market-leading products.Key Responsibilities:Provide expert...

  • Beauty Advisor

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Estée Lauder - Brand Full time

    Estee Lauder - Beauty AdvisorJob Summary:Estee Lauder is seeking a highly skilled Beauty Advisor to join our team. As a Beauty Advisor, you will be responsible for providing exceptional customer service, creating a personalized shopping experience, and driving sales through product knowledge and recommendations.Key Responsibilities:Provide expert advice on...

  • Beauty Advisor

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Estée Lauder - Brand Full time

    Estee Lauder - Beauty Advisor - Boots - 22.5 HoursJob Summary:As a Beauty Advisor at Estee Lauder, you will be responsible for providing exceptional customer service and creating a personalized shopping experience for our clients. You will have the opportunity to work with a wide range of products, including makeup, skincare, and fragrances, and will be...

  • Beauty Advisor

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Estée Lauder - Brand Full time

    Estee Lauder - Beauty Advisor - Boots - 22.5 HoursJob Summary:As a Beauty Advisor at Estee Lauder, you will be responsible for providing exceptional customer service and creating a personalized shopping experience for our clients. You will be working in a fast-paced retail environment, selling our market-leading products across makeup, skincare, and...

  • Beauty Ambassador

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Estée Lauder - Brand Full time

    Estée Lauder is a leading beauty brand that empowers individuals to unlock their full potential. As a Beauty Ambassador, you will be an integral part of our retail team, delivering exceptional customer experiences and promoting our high-performance skincare and makeup products. **About Us**At Estée Lauder, we are committed to creating a diverse and...

  • Retail Store Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom The Estée Lauder Companies Inc. Full time

    Job Summary:We are seeking a highly motivated and experienced Retail Store Manager to lead our sales team and drive business growth in a fast-paced retail environment.The ideal candidate will have a proven track record of leading high-performing teams, developing and executing business plans, and delivering exceptional customer service.Key responsibilities...

  • Retail Store Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom The Estée Lauder Companies Inc. Full time

    Job Summary:We are seeking a highly motivated and experienced Retail Store Manager to lead our sales team and drive business growth in a fast-paced retail environment.The ideal candidate will have a proven track record of leading high-performing teams, developing and executing business plans, and delivering exceptional customer service.Key responsibilities...

  • Makeup Artist Role

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Estée Lauder - Brand Full time

    Job Overview:We are looking for a skilled Makeup Artist/Sales Advisor to join our team at Estée Lauder. As a key member of our retail beauty team, you will be responsible for creating an exceptional customer experience while selling our market-leading products across the Makeup, Skincare, and Fragrance categories.Key Responsibilities:Combine creative and...

  • Retail Store Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Aveda Full time

    Job Summary:We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. The ideal candidate will have proven leadership, coaching and business management skills gained in a fast-paced retail environment.This is an exceptional...

  • Retail Store Lead

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Bobbi Brown Cosmetics Full time

    Bobbi Brown Cosmetics Retail Store LeadJob SummaryThe successful candidate will be responsible for driving sales turnover and market share through consistently remaining consumer focused.Key ResponsibilitiesReflect a credible and professional brand image to all internal and external consumers at all times.Maximise sales through selling, providing excellent...

  • Fragrance Brand Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom PUIG Deutschland GmbH Full time

    Job DescriptionWe are seeking a highly motivated and experienced Fragrance Brand Manager to join our team at Puig Deutschland GmbH. As a key member of our sales team, you will be responsible for managing our Rabanne, JPG, and Carolina Herrera counter in John Lewis Liverpool.The ideal candidate will have a proven track record in sales and customer service,...

  • Brand Marketing Manager

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Princes Limited Full time

    Job Title: Brand Marketing ManagerWe are seeking an experienced Brand Marketing Manager to join our team at Princes Limited. The successful candidate will be responsible for supporting the development of the long-term strategic brand plan and its execution, as well as delivering the brand's growth plan through new shoppers and innovation pipeline.The key...

  • Brand Marketing Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Princes Limited Full time

    Job Title: Brand Marketing ManagerJob Summary:We are seeking an experienced Brand Marketing Manager to join our team at Princes Limited. The successful candidate will be responsible for developing and executing the long-term strategic brand plan, driving brand growth through new shoppers, more occasions, and innovation pipeline.Key Responsibilities:Strategic...

  • Account Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Atom Group Full time

    About the Role:We're seeking a highly skilled Account Manager to join our Spirits Sales Team in the North West Region. As a key member of our team, you'll be responsible for developing and managing a portfolio of accounts across the Independent On-Trade (IFT) sector.Key Responsibilities:Maintain and grow existing account relationships, identifying new...

  • Brand Marketing Manager

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Princes Limited Full time

    Job Title: Brand Marketing ManagerWe are seeking an experienced Brand Marketing Manager to join our team at Princes Limited. As a key member of our Customer Strategy & Planning department, you will play a crucial role in developing and executing our brand marketing strategies.Key Responsibilities:Support the development of our long-term strategic brand plan...

  • Account Manager

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Atom Group Full time

    About the Role:We're seeking a highly skilled Account Manager to join our Spirits Sales Team in the North West Region. As a key member of our team, you'll be responsible for developing and managing a portfolio of customers across the Independent On-Trade (IFT) sector.Key Responsibilities:Maintain and grow existing account relationships, identifying new...

  • Print Industry Account Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Hott Source Full time

    Account Manager Opportunity Hott Source is seeking an experienced Account Manager to join their client services team. This role would focus on the signage sector of the business, working with well-known brands and managing a portfolio of client accounts. Responsibilities include: Management of client briefs and projects from inception to completion Providing...

  • Strategic Account Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom The Retail Partnership Ltd Full time

    We are seeking a results-driven Strategic Account Manager to join our team at The Retail Partnership Ltd.In this pivotal role, you will develop and drive strategic account plans for both existing and new distribution channels, aiming to achieve key performance indicators.Based in the UK, you will set clear business goals and strategies for each account,...

  • Senior National Account Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Advocate Group Full time

    Senior National Account ManagerAre you a seasoned National Account Manager looking to take on a senior role in a key Grocery customer relationship? The Advocate Group is seeking a Senior National Account Manager to join a heritage British brand that continues to grow through innovation.You will be responsible for developing strategic customer plans, holding...

  • Print Industry Account Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Hott Source Full time

    Account Manager Job DescriptionAt Hott Source, we are seeking an experienced Account Manager to join our client services team. This is a fantastic opportunity for a skilled professional to progress in their career and work with well-known brands in the signage sector.Key Responsibilities: Manage a portfolio of signage client accounts Provide exceptional...