Customer Service Representative

4 weeks ago


Brynmawr, Blaenau Gwent, United Kingdom Red Recruitment Full time
Company Overview
We are a leading customer management company based in Llanelli, operating in the energy and utility sector. We pride ourselves on delivering exceptional service to our clients and their customers. Our client partners with reputable providers, supporting customers who are experiencing financial difficulties.

Salary and Benefits
The salary for this position is £24,336 per annum, with an opportunity to earn up to £28,200 through over-time. The benefits package includes free parking, a health and wellbeing programme, bonus scheme, pension scheme, and 33 days annual leave (including bank holidays).

Job Responsibilities
This role involves helping customers find sustainable solutions to manage their energy or utility bills, including working out affordable payment plans. You will communicate with customers using various methods, such as telephone and digital channels, while being empathetic and pragmatic in your approach. Your goal is to deliver excellent customer service, providing a positive experience for every interaction.

Key Skills
To succeed in this position, you should possess excellent listening skills, be able to work effectively in a team environment, and have good communication skills. As a representative of our client, you will embody the values of empathy and professionalism, ensuring that every customer interaction is constructive and respectful.

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