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Hospitality Account Manager

1 month ago

London, Greater London, United Kingdom Pact Coffee Full time
About Pact Coffee

Pact Coffee is a leading specialty coffee company that works with the world's finest farmers to bring outstanding coffee to homes, hospitality venues, and workplaces across the UK at a fair price. Our mission is to improve lives and safeguard farmers' futures at origin while providing our customers with a quality of speciality coffee they won't find anywhere else.

We are a B Corporation with a carbon-neutral roastery, and all our packaging is fully recyclable. Our focus on sustainability extends to the farmers we work with, many of whom champion planet-first practices.

About the Role

We are seeking a skilled Hospitality Account Manager to join our lean but exceptional sales team. In this role, you will manage and grow our portfolio of hospitality accounts, ensuring they receive top-notch support while identifying opportunities for expansion. You will be an expert advisor on new site launches and staff training.

Your mission will be to strengthen Pact's position as the UK's top speciality coffee partner in hospitality, ensuring every partnership thrives.

Key Responsibilities
  1. Client Growth and Retention: Partner with our existing hospitality clients nationwide, focusing on driving growth and retention through exceptional quality, service, and engagement.
  2. Flawless Account Management: Ensure seamless launches and relationship-building within key accounts, supporting both new wins and long-standing partnerships.
  3. Collaborative Teamwork: Work closely with marketing, operations, and customer services teams to ensure every B2B hospitality client receives VIP-level service.
Requirements

To be successful in this role, you will need:

  • 2-3 years of experience in account management.
  • Experience in coffee, particularly with traditional espresso equipment.
  • A passion for food and drink, especially coffee.
  • Excellent communication and interpersonal skills.
  • A proactive approach and ability to work independently.
  • A commitment to delivering quality outcomes and exceeding targets.
Benefits

We offer a competitive salary, quarterly bonus, and generous commission structure. You will also receive comprehensive training in sales, coffee, and more. Our hybrid working model allows for flexibility, and you will have access to a range of benefits, including a monthly coffee allowance and unlimited coaching sessions.