Hospitality Account Manager

4 weeks ago

London, Greater London, United Kingdom Pact Coffee Full time

About Pact Coffee:

We're a specialty coffee company that works with the world's finest farmers to bring outstanding coffee to homes, hospitality venues, and workplaces across the UK at a fair price. Our goal is to improve lives and safeguard farmers' futures at origin.

We've been challenging 'Big Coffee' and leading the charge to reform the industry for 12 years. By putting the needs of farmers first, we provide our customers with a quality of specialty coffee they won't find anywhere else.

Our multi-channel strategy (DTC, Ecommerce, Grocery, Hospitality, Offices, and Wholesale) allows us to reach more customers and increase our social impact.

We're a B Corporation with a carbon-neutral roastery, and all our packaging is fully recyclable. Our focus on sustainability extends to the farmers we work with, many of whom champion planet-first practices.

We're looking for a Hospitality Account Manager to join our sales team. In this role, you'll manage and grow our portfolio of hospitality accounts, ensuring they receive top-notch support while identifying opportunities for expansion.

Responsibilities:

  1. Client Growth and Retention: Partner with our existing hospitality clients nationwide, focusing on driving growth and retention through exceptional quality, service, and engagement.
  2. Flawless Account Management: Ensure seamless launches and relationship-building within key accounts, supporting both new wins and long-standing partnerships.
  3. Collaborative Teamwork: Work closely with marketing, operations, and customer services teams to ensure every B2B hospitality client receives VIP-level service.

Requirements:

  • 2-3 years of experience in account management.
  • Experience in coffee, particularly with traditional espresso equipment.
  • Bonus if you hold an SCA Barista Intermediate qualification.
  • Passionate about food and drink, especially coffee.
  • Personable and confident in your ideas.
  • Effective communicator and proactive approach.
  • Fast learner, eager to apply your coffee training to real-world scenarios.
  • Thrives in a team environment, actively contributing to team decisions and goals.
  • Driven to exceed targets and metrics, both individually and as part of a team.
  • Organised, strategic, and committed to delivering quality outcomes.
  • Excels in working cross-functionally with stakeholders at all levels, both internally and externally.

Benefits:

  • Salary bracket: £35-40k depending on experience.
  • Quarterly bonus and generous commission structure.
  • Regular personal and team incentives.
  • 23 days holiday, increasing annually up to 27 days.
  • Hybrid working model with time spent in the field, in the office, and at home.
  • Comprehensive training in sales, coffee, and more.
  • Flexitime (with core hours of 10-4).
  • Monthly coffee allowance.
  • Unlimited coaching sessions with More Happi.
  • Health and wellbeing programme with Juno.
  • An accessible and open workspace.

  • Hospitality Reservations Manager

    3 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    RESERVATIONS SUPERVISOR, FRASERS HOSPITALITY UKCompetitive Salary, 20 Hours Permanent ContractFrasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As a leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities worldwide.A global brand with a friendly feel, our staff are...

  • Senior Account Manager

    1 month ago

    London, Greater London, United Kingdom Change Hospitality Full time

    Senior Account ManagerIconic London VenueSoutheast LondonCompetitive Salary + Lucrative Commission StructureChange Hospitality is seeking an experienced and passionate Senior Account Manager to join their team in East London and drive sales of this unique event and exhibition venue.The Senior Account Manager will play a pivotal role in developing the venue's...

  • Hospitality Account Manager

    3 weeks ago

    London, Greater London, United Kingdom Pact Coffee Full time

    About Pact CoffeePact Coffee is a leading specialty coffee company that works with the world's finest farmers to bring outstanding speciality coffee to homes, hospitality venues, and workplaces across the UK at a fair price, while improving lives and safeguarding farmers' futures at origin.We are a B Corporation with a carbon-neutral roastery, and all our...

  • Hospitality Account Manager

    1 month ago

    London, Greater London, United Kingdom Pact Coffee Full time

    About Pact CoffeePact Coffee is a leading specialty coffee company that works with the world's finest farmers to bring outstanding coffee to homes, hospitality venues, and workplaces across the UK at a fair price. Our mission is to improve lives and safeguard farmers' futures at origin.We're challenging the status quo in the coffee industry and leading the...

  • Hospitality Manager

    4 weeks ago

    London, Greater London, United Kingdom Splendid Hospitality Group Full time

    Job Title: Hospitality ManagerWe are seeking a skilled Hospitality Manager to join our team at Splendid Hospitality Group. As a key member of our operations, you will be responsible for providing exceptional guest experiences and ensuring the highest level of service standards are met.Key Responsibilities:Act as the Duty Manager in the absence of senior...

  • Reservations Manager

    3 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    Reservations Supervisor OpportunityFrasers Hospitality, a leading global hospitality brand, is seeking a motivated Reservations Supervisor to join our team at our UK Head Office. As a key member of our reservations team, you will play a critical role in delivering exceptional customer service, implementing reservations procedures, and supervising the...

  • Frasers Hospitality Reservations Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    Reservations Supervisor OpportunityFrasers Hospitality, a global hospitality leader, is seeking a motivated Reservations Supervisor to join our team at our UK Head Office. As a key member of our reservations team, you will contribute to delivering exceptional customer service, implementing reservations procedures, and supervising the reservations team.Key...

  • Frasers Hospitality Reservations Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    RESERVATIONS SUPERVISOR ROLEFrasers Hospitality, a global hospitality leader, is seeking a motivated Reservations Supervisor to join our team at our UK Head Office. As a key member of our reservations team, you will contribute to delivering exceptional customer service, implementing reservations procedures, and supervising the reservations team.Key...

  • Hospitality Account Manager

    4 weeks ago

    London, Greater London, United Kingdom Pact Coffee Full time

    About Pact Coffee:We're a specialty coffee company that works with the world's finest farmers to bring outstanding coffee to homes, hospitality venues, and workplaces across the UK at a fair price. Our goal is to improve lives and safeguard farmers' futures at origin.We've been challenging 'Big Coffee' and leading the charge to reform the industry for 12...

  • Hospitality Account Manager

    4 weeks ago

    London, Greater London, United Kingdom Pact Coffee Full time

    About Pact Coffee:We're a specialty coffee company that works with the world's finest farmers to bring outstanding coffee to homes, hospitality venues, and workplaces across the UK at a fair price. Our goal is to improve lives and safeguard farmers' futures at origin.We've been challenging 'Big Coffee' and leading the charge to reform the industry for 12...

  • Hospitality Manager

    4 weeks ago

    London, Greater London, United Kingdom TAO Group Hospitality Full time

    Head Waiter OpportunityTAO Group Hospitality is seeking a skilled and experienced Head Waiter to join our team at LAVO London. As a Head Waiter, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience, and leading a team of wait staff to achieve high standards of service.Key Responsibilities:Lead a team...

  • Senior Hospitality Floor Manager

    4 days ago

    London, Greater London, United Kingdom Cycas Hospitality Full time

    Welcome to the role of Senior Hospitality Floor Manager at Cycas Hospitality, where we are currently looking for a passionate individual to join our team. Job Overview:Cycas Hospitality is a social hub for anyone, guest or local, with a passion for culture, art and food. We are consistently in the top tier of all hotels in London on Trip Advisor, offering an...

  • Hospitality Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    About the Role:Frasers Hospitality, a global hospitality leader, is seeking a skilled Concierge to join our team at Fraser Suites Queens Gate. As a key member of the Front Office team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide warm and welcoming check-in...

  • Guest Relations Manager, Frasers Hospitality

    4 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    Job DescriptionFrasers Hospitality is a global hospitality leader, delivering gold standard hospitality in cities across the world. As a Guest Relations Manager, you will be part of a team that shares a passion for creating memories for our guests.Key ResponsibilitiesProvide exceptional service to apartment guests, ensuring their needs are met and...

  • Hospitality Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Splendid Hospitality Group Full time

    At Splendid Hospitality Group, we're looking for a skilled Hospitality Experience Manager to join our team.You will be responsible for providing exceptional guest experiences, acting as the Duty Manager in the absence of senior management, and developing personally through meeting and working with people from all over the world.We offer a range of benefits,...

  • Guest Relations Manager, Frasers Hospitality

    4 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    Job Title: Guest Relations Manager, Frasers HospitalityJob Summary:We are seeking a highly skilled Guest Relations Manager to join our team at Frasers Hospitality. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Hospitality Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Splendid Hospitality Group Full time

    Job Overview At Splendid Hospitality Group, we're seeking a Hospitality Experience Manager to join our team. As a key member of our operations, you'll be responsible for delivering exceptional guest experiences and building strong relationships with our VIPs, long-stay, and regular guests. In this role, you'll also act as Duty Manager in the absence of...

  • Hospitality Operations Manager

    2 days ago

    London, Greater London, United Kingdom Rhubarb Hospitality Collection Full time

    Rhubarb Hospitality Collection is a leading player in the hospitality industry, offering an exceptional experience to its guests across various venues.About UsAs a dynamic and innovative company, we strive to deliver world-class service, excellent food and beverage offerings, and unparalleled events. Our team of experts works tirelessly to ensure that every...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom Rhubarb Hospitality Collection Full time

    Event Floor Manager RoleWe are seeking a skilled Event Floor Manager to join our team at the Royal Albert Hall, managed by Rhubarb Hospitality Collection. As an Event Floor Manager, you will be responsible for ensuring the highest standards of preparation and delivery for events within our hospitality boxes, private rooms, restaurants, and other unique...

  • Senior Account Manager

    1 month ago

    London, Greater London, United Kingdom City Relay Full time

    Job DescriptionWe are seeking a highly skilled Senior Account Manager to join our dynamic team at City Relay. This role is critical to ensuring that all units under management are performing optimally in terms of occupancy, pricing, and overall guest satisfaction.As a Senior Account Manager, you will be responsible for managing a portfolio of approximately...