Energy Settlement Expert

7 days ago


Leicester, Leicester, United Kingdom Octopus Energy Full time
Role Overview

We are seeking a skilled Energy Settlement Expert to join our team at Octopus Energy for Business (OEB). As a key member of our Business Operations team, you will play a crucial role in supporting the growth and success of our small business customers.

Key Responsibilities
  • Specialize in half-hourly settlement processes, ensuring accurate and timely settlements for our customers.
  • Provide exceptional customer service by responding to phone lines and emails, resolving queries and issues efficiently.
  • Contribute to process improvements and upskill in other areas, driving business growth and excellence.
Requirements
  • Thrives in a fast-paced environment, with a passion for working with data and energy data flows.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external partners.
  • Proactive and results-driven, with a focus on delivering high-quality results and continuous improvement.
What We Offer
  • Be part of a close-knit team, working collaboratively to achieve business objectives.
  • Opportunities for professional growth and development, with a focus on skills training and career progression.
  • A dynamic and inclusive work environment, with a strong emphasis on work-life balance and employee well-being.
About Octopus Energy

Octopus Energy is a leading energy supplier, dedicated to providing innovative and customer-centric solutions to small businesses and individuals. We are passionate about making a positive impact on the environment and our communities, and we are committed to creating a workplace culture that values diversity, inclusion, and employee satisfaction.


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