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Energy Expert
2 months ago
We are seeking a highly motivated and customer-focused Energy Specialist to join our team at E.ON Next. As an Energy Specialist, you will be responsible for delivering exceptional customer experiences and owning the customer journey from start to finish.
Key Responsibilities- Provide excellent customer service over the phone and via email, resolving customer queries and issues in a timely and professional manner.
- Deal with a variety of customer inquiries, including billing, meter exchanges, and other energy-related matters.
- Empathize with customers and go above and beyond to resolve their problems and provide fantastic solutions.
- Think on your feet and use your initiative to make decisions and take ownership of customer issues.
- Work collaboratively with the team to meet customer demand and resolve complex problems.
- A competitive salary of £24,195-£26,010 per annum, dependent on experience.
- A generous pension scheme and access to a range of flexible benefits.
- A hybrid working environment, with the option to work from home and in our office hubs.
- Ongoing training and development opportunities to help you grow and succeed in your role.
- A supportive and inclusive team culture, with a focus on diversity and equality.
- A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
- Excellent communication and problem-solving skills, with the ability to think on your feet.
- A strong work ethic and a willingness to learn and develop new skills.
- Good English skills, both written and verbal.
- A commitment to working collaboratively as part of a team.
E.ON Next is a dynamic and innovative company that is committed to making a positive impact on the environment. We are passionate about delivering exceptional customer experiences and are looking for talented individuals who share our values and vision.
As an Energy Specialist, you will have the opportunity to work with a talented team of professionals who are dedicated to making a difference. You will be empowered to take ownership of your work and make decisions that will have a positive impact on our customers and the environment.
We offer a range of benefits and perks, including a competitive salary, generous pension scheme, and access to a range of flexible benefits. We also offer ongoing training and development opportunities to help you grow and succeed in your role.
So if you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you. Apply now to join our team and be part of something amazing
