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Energy Expert

1 month ago

Leicester, Leicester, United Kingdom Utilita Energy Full time
Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Energy Expert in our Leicester Retail Hub.

Key Responsibilities
  • Provide exceptional customer service through face-to-face interactions, live chat, and phone support.
  • Use our in-house CRM system to resolve customer inquiries and issues.
  • Top up customers' gas and electric meters efficiently.
  • Share energy efficiency tips and tricks with customers.
  • Handle PayPoint and Payzone transactions accurately.
  • Work towards sales and service goals.
  • Sell our fantastic products to customers.
  • Collaborate with local charities and organisations to make a positive impact.
Requirements
  • A positive and solution-focused attitude.
  • Ability to adapt to different customer contact channels.
  • Previous experience in a customer-focused role is advantageous.
What We Offer
  • A structured bonus scheme.
  • Career progression opportunities.
  • Win tickets to exciting events.
  • 25 days annual leave plus bank holidays.
  • Access to our partnered Unmind App for mental wellbeing.
  • A health care scheme.
  • An Employee Assistance Programme.
  • Exclusive packages for home Sky TV and broadband.
  • A paid volunteering day every year.
  • Death in service benefit.
  • A pension scheme.
About Us

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to our award-winning app and smart meters.

We are committed to our operations being net zero by 2030 and believe in educating customers on the cleanest and greenest ways to use energy.

Our core values are Fairness, Smart, and Sustainability.