Endoscopy Booking Coordinator

2 months ago

London, Greater London, United Kingdom Whittington Health NHS Trust Full time
Job Title: Endoscopy Booking Administrator

Job Overview:

The Endoscopy Booking Administrator will play a crucial role in managing the Endoscopy waiting list, ensuring that patients are admitted within guaranteed admission dates. The successful candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and to strict deadlines.

Main Responsibilities:

  • Manage the Endoscopy waiting list, ensuring that all lists are filled to capacity and that patients are admitted within guaranteed admission dates.
  • Liaise with medical staff, patients, GPs, external bodies, outpatient and day treatment centre staff to ensure effective communication and coordination.
  • Use Careflow EPR, Unisoft, Choose and Book, and other software packages as required to input and maintain information on patients referred, admitted, or discharged.
  • Contact suspected cancer patients and offer them an appointment within the target period.
  • Ensure all direct booking patients from primary care are booked appropriately.
  • Help verify data for reports when necessary.
  • Ensure all patients booked from clinic receive their appointment letter, procedure leaflet, and consent leaflet (and any other relevant information/prep) before they leave clinic.
  • Undertake clerical and at times, receptionist duties for the unit, ensuring a clean and safe environment.
  • Commit to ICSU and Trust objectives and values.
  • Perform other duties as directed by the Endoscopy Team Leader or Service Manager.

Working for Whittington Health:

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We aim to employ a workforce that is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

Personal Qualities:

  • Ability to work under pressure.
  • Enthusiastic and positive with a 'can do' approach.
  • Dynamic and flexible.
  • Motivated and a good team player.
  • Appropriate assertiveness skills.
  • Commitment to high standards of patient care.
  • Good attendance record.
  • Values and respects others, treats everyone as an individual, is non-judgmental.
  • Motivated to be genuinely kind and caring.
  • Helps and cooperates with colleagues.
  • Willing to learn, open to change.
  • Motivated to make a difference in whatever way they can.
  • Takes pride in themselves, their appearance, their role, and where they work.

Safeguarding Children and Adults:

To comply with the Trust's Safeguarding Children and Adults policies, procedures, and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people, and vulnerable adults. This will require you to:

  • Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
  • Ensure you are familiar and comply with the London Multi-Agency Safeguarding Vulnerable Adults Pan London Procedures.
  • Ensure you are familiar and comply with local protocols and systems for information sharing.
  • Know the appropriate contact numbers and required reporting lines.
  • Participate in required training and supervision.
  • Comply with required professional boundaries and codes of conduct.

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

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