Complaints Resolution Specialist
1 month ago
Location: North London
Vox Network Consultants is seeking a skilled Principal Complaints Officer to join our team in North London. As a key member of our organization, you will be responsible for ensuring the highest standards of customer service and complaint resolution.
Key Responsibilities:- Monitor and respond to customer complaints in a timely and effective manner, ensuring that issues are resolved first time wherever possible.
- Provide comprehensive resolution to customer complaints, identifying root causes and implementing suitable remedies.
- Manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases, meeting target timescales and implementing appropriate remedies.
- Assist in managing Stage 1 complaints and provide professional advice and support to other council departments and partner organizations.
- Experience in a similar role in the public, private, or statutory sector.
- Proven ability to effectively monitor and respond to customer complaints, including verbal and written responses.
- Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
Initial 3 to 6 month contract with the opportunity to extend. PAYE via Umbrella. Monday to Friday, 9am to 5pm. As a Local Authority based role, candidates will be required to complete onboarding and compliance checks, including DBS and online training modules prior to starting.
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Complaints and Information Manager
3 weeks ago
Barnet, Greater London, United Kingdom Tate Full timeJob Title: Complaints and Information ManagerThe Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.Key Responsibilities:Coordinating and investigating...
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Complaints and Information Manager
3 weeks ago
Barnet, Greater London, United Kingdom Tate Full timeJob Title: Complaints and Information ManagerThe Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.Key Responsibilities:Coordinating and investigating...
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Complaints and Information Manager
4 weeks ago
Barnet, Greater London, United Kingdom Tate Full timeJob Title: Complaints and Information ManagerThe Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.Key Responsibilities:Coordinating and investigating...
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Complaints and Information Manager
4 weeks ago
Barnet, Greater London, United Kingdom Tate Full timeJob Title: Complaints and Information ManagerThe Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.Key Responsibilities:Coordinating and investigating...
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Complaints and Information Manager
4 weeks ago
Barnet, United Kingdom Tate Full timeThe Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.The role will include:Coordinating, and where necessary investigating, complaints, Members' Enquiries,...
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Housing Resolution Officer
3 weeks ago
Barnet, United Kingdom Vox Network Consultants Full timeJob Title: Housing Resolution OfficerAt Vox Network Consultants, we are seeking a highly skilled and motivated Housing Resolution Officer to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working closely with our...
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Housing Resolution Officer
3 weeks ago
Barnet, United Kingdom Vox Network Consultants Full timeJob Title: Housing Resolution OfficerAt Vox Network Consultants, we are seeking a highly skilled and motivated Housing Resolution Officer to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working closely with our...
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Housing Resolution Officer
1 month ago
Barnet, United Kingdom Vox Network Consultants Full timeJob Title: Housing Resolution OfficerAt Vox Network Consultants, we are seeking a highly skilled and motivated Housing Resolution Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving housing-related issues, and ensuring that our customers receive...
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Housing Resolution Officer
1 month ago
Barnet, United Kingdom Vox Network Consultants Full timeJob Title: Housing Resolution OfficerAt Vox Network Consultants, we are seeking a highly skilled and motivated Housing Resolution Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving housing-related issues, and ensuring that our customers receive...
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Associate - Dispute Resolution Specialist
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Business Operations Assistant
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Barnet, Greater London, United Kingdom Vox Network Consultants Full time{"title":"Business Support Officer Role","subtitle":"Providing Customer Services and Supporting the Housing Directorate","content":"Vox Network Consultants is seeking a Business Support Officer to join their team in North London.The successful candidate will provide customer services and support the Housing Directorate, ensuring duties are carried out in...
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Business Operations Assistant
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Barnet, Greater London, United Kingdom Vox Network Consultants Full time{"title":"Business Support Officer Role","subtitle":"Providing Customer Services and Supporting the Housing Directorate","content":"Vox Network Consultants is seeking a Business Support Officer to join their team in North London.The successful candidate will provide customer services and support the Housing Directorate, ensuring duties are carried out in...
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