Housing Resolution Officer

3 weeks ago

Barnet, United Kingdom Vox Network Consultants Full time
Job Title: Housing Resolution Officer

At Vox Network Consultants, we are seeking a highly skilled and motivated Housing Resolution Officer to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working closely with our team to achieve our goals.

Key Responsibilities:
  • Provide first point of contact for customers via various channels, including phone, email, and face-to-face interactions.
  • Resolve customer complaints and issues in a fair and efficient manner, ensuring high levels of customer satisfaction.
  • Work closely with our team to identify and implement process improvements, ensuring seamless delivery of our services.
  • Develop and maintain effective relationships with customers, colleagues, and stakeholders, promoting a positive and supportive team culture.
  • Stay up-to-date with relevant policies, procedures, and legislation, ensuring compliance and adherence to our standards.
Requirements:
  • Strong customer service skills and experience in a similar role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of housing repair systems and processes, with a willingness to learn and adapt.
  • Flexibility to work a variety of shifts, including evenings and weekends, as required.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to support your career growth.
  • A dynamic and supportive team environment, with opportunities for collaboration and innovation.
  • A chance to make a real difference in the lives of our customers, and contribute to the success of our organisation.

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