Broadcast Services Specialist
2 days ago
Encompass Digital Media, Inc. is seeking a highly skilled MCR Specialist, Service Delivery to join our team in Chiswick, London. As a key member of our Broadcast Services business unit, you will play a critical role in delivering exceptional service to our clients, primarily the BBC.
Job Summary:The MCR Specialist, Service Delivery will be responsible for managing and overseeing the technical aspects of MCR services, ensuring that customer content and network operations are delivered within specification and in line with Service Level Agreements. This includes acting as the technical authority in the Fixed Services MCR, providing support to the service desk, and managing relationships with technology vendors and content providers.
Key Responsibilities:- Manage the technical aspects of MCR services, ensuring compliance with Service Level Agreements.
- Act as the technical authority in the Fixed Services MCR, providing support to the service desk.
- Manage relationships with technology vendors and content providers.
- Oversee the management and oversight of IP and satellite distribution for the BBC.
- Ensure MCR operations teams are fully conversant with the delivery requirements and service management expectations of key customer contracts.
- Manage client relationships, understanding their needs and ensuring customer satisfaction.
- Produce monthly reports with detailed analysis of service availability at a granular level to share with customers.
- Deep understanding of service delivery management with exceptional customer service, collaboration, and relationship building skills.
- Excellent communication skills for managing expectations and providing regular updates to clients, stakeholders, and senior management.
- Complete knowledge of incident management processes, including identification, escalation, resolution, and root cause analysis.
- Skilled in managing relationships with technology vendors, content providers, and other third-party services critical to broadcasting operations.
- Experience with IT systems specific to broadcasting, including encoding/decoding, transport stream analysis, IP delivery (Zixi Zen), and fiber connectivity.
- Experience with satellite broadcasting, including uplink/downlink, spectrum analysis, and carrier monitoring.
- Expertise in quickly diagnosing and resolving technical failures, particularly during live broadcasts or critical operations, to minimize service disruptions.
- At least 2 years' experience working in a Master Control Room, Network Operations Centre, or similar Broadcast Operations role involving signal routing and distribution.
- Experience working in a customer-facing role with strong service delivery management expertise.
- Experience managing planned change and working with change enablement.
- Able to demonstrate end-to-end knowledge of broadcast workflows and the distribution of content via satellite, IP, fibre, and cloud.
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Broadcast Services Specialist
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Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We deliver reliable video and audio solutions that capture, process, and distribute content across television, radio, and digital platforms.About the RoleWe are seeking a highly skilled Broadcast Services...
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Broadcast Services Specialist
6 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We deliver reliable video and audio solutions that capture, process, and distribute content across television, radio, and digital platforms.About the RoleWe are seeking a highly skilled Broadcast Services...
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Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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