Broadcast Services Specialist
2 days ago
Encompass Digital Media, Inc. is a global managed services company that supports TV networks, broadcasters, and digital platforms with the delivery of their linear/nonlinear video and audio content.
We design, implement, and operate reliable video and audio solutions that capture, process, and deliver clients' content from any source, in any format, to any destination in the most efficient and reliable way possible.
Key Responsibilities:- Act as the technical authority in the Fixed Services MCR, providing support to the service desk and ensuring that customer content and network operations are delivered within specification and in line with Service Level Agreements.
- Oversee the technical aspects of MCR services, maintaining a close working relationship with teams based at other Encompass facilities to ensure that MCR processes, technical elements, and service delivery approaches are closely aligned.
- Manage third-party vendors and carry out performance monitoring and regular service reviews to ensure compliance with Service Level Agreements.
- Produce monthly reports with detailed analysis of service availability at a granular level to share with customers.
- Trend and root cause analysis, identifying ongoing faults affecting Fixed Services and driving resolution.
- At least 2 years' experience working in a Master Control Room, Network Operations Centre, or similar Broadcast Operations role involving signal routing and distribution.
- Deep understanding of service delivery management with exceptional customer service, collaboration, and relationship building skills.
- Complete knowledge of incident management processes, including identification, escalation, resolution, and root cause analysis.
- Skilled in managing relationships with technology vendors, content providers, and other third-party services critical to broadcasting operations.
- Experience with customer relationship management (CRM) systems, knowledge base, and ticketing software such as Jira, Confluence, and Pikolo iTracker.
- Experience with IT systems specific to broadcasting, including encoding/decoding, transport stream analysis, IP delivery (Zixi Zen), and fiber connectivity.
- Experience with satellite broadcasting, including uplink/downlink, spectrum analysis, and carrier monitoring.
A shift-based position within the state-of-the-art facility in Chiswick, London, working 12-hour dayshifts, including weekends, with a potential requirement to cover 'on-call' overnight.
A competitive salary and benefits package, including opportunities for career growth and professional development.
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Broadcast Services Specialist
6 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We deliver reliable video and audio solutions that capture, process, and distribute content across television, radio, and digital platforms.About the RoleWe are seeking a highly skilled Broadcast Services...
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Broadcast Services Specialist
6 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We deliver reliable video and audio solutions that capture, process, and distribute content across television, radio, and digital platforms.About the RoleWe are seeking a highly skilled Broadcast Services...
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Broadcast Services Specialist
2 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Broadcast Services Specialist
2 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Broadcast Services Specialist
2 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
-
Broadcast Services Specialist
2 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Broadcast Services Specialist
2 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Broadcast Services Specialist
3 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical...
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Broadcast Services Specialist
2 days ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical support...
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Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services for the media and entertainment industry. We are seeking a highly skilled Broadcast Services Specialist to join our team in Chiswick, London.Job Summary:The Broadcast Services Specialist will be responsible for delivering exceptional technical support...
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Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services, supporting TV networks, broadcasters, and digital platforms with the delivery of their linear/nonlinear video and audio content. We design, implement, and operate reliable video and audio solutions that capture, process, and deliver clients' content...
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Broadcast Services Specialist
1 week ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services, supporting TV networks, broadcasters, and digital platforms with the delivery of their linear/nonlinear video and audio content. We design, implement, and operate reliable video and audio solutions that capture, process, and deliver clients' content...
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Broadcast Services Specialist
1 week ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services, supporting TV networks, broadcasters, and digital platforms with the delivery of their linear/nonlinear video and audio content. We design, implement, and operate reliable video and audio solutions that capture, process, and deliver clients' content...
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Broadcast Services Specialist
1 week ago
Chiswick, Greater London, United Kingdom Encompass Digital Media, Inc. Full timeJob Title: Broadcast Services SpecialistEncompass Digital Media, Inc. is a global leader in managed services, supporting TV networks, broadcasters, and digital platforms with the delivery of their linear/nonlinear video and audio content. We design, implement, and operate reliable video and audio solutions that capture, process, and deliver clients' content...
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