Business Systems Analyst

4 weeks ago


Bristol, Bristol, United Kingdom Serco Plc Full time
Job Description

As a Business Systems Analyst at Serco Plc, you will play a crucial role in assessing the business model and its integration with technology. This involves acting as a bridge between business problems and technical solutions, ensuring that business requirements clearly address business needs and align with business processes.

Key Responsibilities
  • Assess the business model and its integration with technology
  • Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes
  • Lead on User Acceptance Testing (UAT) for WCA/SB IT Systems, including writing of test scripts, co-ordination of UAT activities across the contract, and feedback into the DWP of UAT results
  • Elicit, validate, prioritize, and document business and technical requirements to meet business needs
  • Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs
  • Model and map business processes and assist with the development of solutions to address business problems and improve business processes
  • Work with internal & external development teams to oversee the implementation of new technology and systems
  • Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria
  • Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.)
  • Operate as a competent professional with minimum supervision, carrying out all responsibilities regarding Serco's Equalities Policy and Procedures
Requirements
  • Experience of working within a WCA/SB delivery environment
  • Confidence working with complex data and systems
  • Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives
  • Experience and ability to use processes, tools and techniques associated with business process re-engineering to identify service improvement and new solutions for service delivery
What We Offer
  • Up to 6% contributory pension scheme
  • Life Insurance
  • A range of benefits to support the health and wellbeing of you and your family, such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
  • Up to 25 days annual leave plus bank holidays


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