Medical Secretary

3 weeks ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

As a Senior Medical Secretary at University Hospitals Bristol and Weston NHS Foundation Trust, you will play a vital role in providing an efficient and effective secretarial service to the Dermatology department.

The post holder will be responsible for acting as a point of contact for queries from clinical and non-clinical staff, liaising with other teams to action urgent appointments or procedures, and ensuring that all relevant departments are notified accordingly.

You will also be responsible for leading on specific projects and tasks for the relevant clinical or management team, as required.

The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.

Key responsibilities include:

  • Acting as a point of contact for patients, relatives, and carers, providing polite and empathetic support at all times.
  • Liaising with other clinical and clerical teams to action urgent appointments or procedures.
  • Escalating patient queries, capacity problems, and general issues to the role's line manager or relevant clinical staff as appropriate.
  • Providing a caring and professional approach towards patients, relatives, and carers, requiring resilience to deal with sometimes distressed individuals.
  • Checking and sorting investigation reports, passing information on to clinical teams as required.
  • Carrying out associated clerical duties, including maintaining accurate filing systems, receiving post, diary management, and scanning patient notes if required.
  • Attending appropriate meetings, training, and briefing sessions, taking notes as required for feedback to colleagues or formal minutes.

University Hospitals Bristol and Weston NHS Foundation Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are an equal opportunities employer actively working towards a diverse workforce and aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels.

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