Customer Service Associate

2 weeks ago


Braintree, Essex, United Kingdom Goldfish Swim School Full time
Job Description: Customer Service Associate - Swim Lessons

Goldfish Swim School is seeking a talented and enthusiastic Customer Service Associate to join our team

About the Role:

  • Provide exceptional customer service to students, parents, and staff members.
  • Manage student registrations, process payments, and maintain accurate records.
  • Assist with scheduling, answer phones, and respond to inquiries in a timely manner.
  • Work closely with the management team to resolve customer concerns and improve overall service quality.

Responsibilities:

  • Monitor snack shack area, maintain cleanliness, and ensure compliance with safety regulations.
  • Process student lesson schedules, prepare class lists, and communicate with instructors.
  • Attend training sessions and workshops to enhance knowledge and skills.

Requirements:

  • High school diploma or equivalent required; some college preferred.
  • Minimum two years of customer service and/or administrative experience.
  • Excellent communication and problem-solving skills.

Benefits: As a valued member of our team, you can expect a competitive salary ($40,000 - $55,000 per year), comprehensive benefits package, and opportunities for professional growth and development.



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