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Senior Manager Process Optimization and Digitization
2 months ago
Join Aztec's Process Optimization and Digitization team as a Senior Manager, where you will play a key role in driving process improvement and automation initiatives across Global Accounts.
About the Role:As a Senior Manager, you will lead a dedicated team to optimize and automate global account processes, working closely with the Group Head of Global Accounts to diagnose, identify, and prioritize processes that improve client satisfaction.
You will be responsible for developing and implementing the Global Account rapid improvement methodology, overseeing delivery through the project lifecycle, and quantifying realized benefits to client satisfaction, risk, efficiency, and effectiveness.
Key Responsibilities:
- Lead a team to optimize and automate global account processes.
- Develop and implement the Global Account rapid improvement methodology.
- Oversee delivery through the project lifecycle.
- Quantify realized benefits to client satisfaction, risk, efficiency, and effectiveness.
- Work closely with the Group Head of Global Accounts to diagnose, identify, and prioritize processes that improve client satisfaction.
- Report progress aligned to Aztec Transformation Management Office processes.
To be successful in this role, you will need:
- Minimum five years' experience leading process improvement projects.
- Fund Administration experience is required for this role, but candidates with extensive Financial Services experience will be considered.
- Demonstrable delivery capability of (one or more): Lean Six Sigma, Business Analysis, Automation projects.
- Strong client relationship and engagement skills, consulting background.
- Proven experience leading change management initiatives.
- Good experience in controlling and managing risk.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company.