IT Support Specialist

1 week ago

North Stoneham, Hampshire, United Kingdom Tulip Recruitment Full time
Job Title: Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at Tulip Recruitment. As a key member of our IT department, you will be responsible for providing technical support to our distribution locations and remote employees.

Main Responsibilities:
  • Troubleshoot and resolve hardware and software issues for all end-user devices
  • Deploy Windows-based desktops and laptops
  • Computer imaging using SCCM
  • Respond to user requests through the ticketing system, Service Now
  • Communicate with team members and users of all levels both verbally and written
  • Knowledgeable about viruses and virus removal and security principles
  • Unlock, reset, and administer user and computer accounts in Active Directory
  • Work collaboratively using email and Microsoft Teams as a communication tool
  • Set priorities and meet project expectation deadlines
  • Coordinate warranty-covered repairs with vendors
  • Asset management of computer equipment and software licensing
  • Maintain various models and types of printing devices
  • Manage and escalate critical issues to management or relevant teams
Preferred Qualifications:
  • Desktop and laptop support, including support of Windows 11
  • Microsoft Office products
  • Using an MDM solution (desirable)
  • ITIL or equivalent experience (desirable)
  • Active Directory; specifically, Users and Groups
  • Configuration and support of printers and IT equipment
  • UK Driving license as there will be a requirement to attend other sites on occasion

We are looking for a candidate with good time management skills and the ability to handle conflicting priorities. Excellent written and verbal communication skills are essential, as well as a strong technical aptitude and the ability to follow step-by-step technical specifications. Ability to work independently and remotely with limited supervision is required.

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