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Desktop Support Specialist

1 month ago


Southampton, Southampton, United Kingdom Tulip Recruitment Full time
Desktop Support Engineer

Tulip Recruitment is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support to our clients across various distribution locations and remote employees.

Main Responsibilities:
  • Troubleshoot and resolve hardware and software issues for all end user devices
  • Deploy Windows-based desktop & notebooks
  • Computer imaging using SCCM
  • Respond to user requests through ticketing system, Service Now
  • Communicate with team members and users of all levels both verbally and written
  • Knowledgeable about viruses and virus removal and security principles
  • Unlock, reset and administrate user and computer accounts in Active Directory
  • Work collaboratively using email & Microsoft Teams as communication tool
  • Set priorities and meet project expectation deadlines
  • Coordinate warranty covered repairs with vendors
  • Asset management of computer equipment and software licensing
  • Maintain various models and types of printing devices
  • Manage and escalate critical issues to management or relevant team
Preferred Qualifications:
  • Desktop and laptop support, including support of Windows 11
  • Microsoft Office products
  • Using an MDM solution (desirable)
  • ITIL or equivalent experience (desirable)
  • Active Directory; specifically, Users and Groups
  • Configuration and support of printers and IT equipment
  • UK Driving licence as there will be a requirement to attend other sites on occasion
Requirements:
  • Good time management skills and able to handle conflicting priorities
  • Excellent written and verbal communications skills
  • Strong technical aptitude, with the ability to follow step by step technical specifications
  • Ability to work independently and remotely, with limited supervision