Network and Desktop Engineer Position
3 weeks ago
An exciting opportunity has arisen for a skilled 2nd Line IT Support Engineer to join our client in Norwich (NR4). As part of our ongoing efforts to strengthen our team, we are seeking a highly motivated individual who can provide technical support and expertise in server, network and desktop environments.
About the RoleThe successful candidate will be responsible for providing level 2 technical support, including diagnosing customer issues and implementing solutions. They will also be involved in incident and problem management, working closely with 1st line engineers to resolve complex issues.
Main Responsibilities:
- Provide level 2 server, network and desktop technical support
- Incident and problem management – taking over from 1st line engineers where escalation is required
- Provide exceptional service support to internal and external customers
- Provide solution(s)/work around(s) to incident and problems
What We Offer:
- A competitive salary of £35,000 - £45,000 per annum
- Excellent career progression opportunities in a dynamic company with a strong reputation for employee retention
- A chance to work with a talented team of professionals in a fast-paced environment
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