Technical Service Support Role

2 weeks ago


Keswick, Cumbria, United Kingdom MFK Recruitment Full time

MFK Recruitment is proud to present an exceptional opportunity for a dedicated 2nd Line IT Support Engineer to join our client in Norwich. As a key member of our team, you will play a crucial role in delivering high-quality technical support and ensuring seamless operations in our busy IT environment.

Key Responsibilities

The ideal candidate will possess a strong background in server, network and desktop support, with at least 2 years of experience in a similar role. You will be responsible for providing level 2 technical support, including diagnosing customer issues and implementing solutions.

Main Responsibilities:

  • Provide level 2 server, network and desktop technical support
  • Incident and problem management – taking over from 1st line engineers where escalation is required
  • Provide exceptional service support to internal and external customers
  • Provide solution(s)/work around(s) to incident and problems

What We Offer:

  • A salary of £38,000 - £48,000 per annum, commensurate with experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and dynamic work environment with a talented team of professionals


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