Technical Service Support Role
2 weeks ago
MFK Recruitment is proud to present an exceptional opportunity for a dedicated 2nd Line IT Support Engineer to join our client in Norwich. As a key member of our team, you will play a crucial role in delivering high-quality technical support and ensuring seamless operations in our busy IT environment.
Key ResponsibilitiesThe ideal candidate will possess a strong background in server, network and desktop support, with at least 2 years of experience in a similar role. You will be responsible for providing level 2 technical support, including diagnosing customer issues and implementing solutions.
Main Responsibilities:
- Provide level 2 server, network and desktop technical support
- Incident and problem management – taking over from 1st line engineers where escalation is required
- Provide exceptional service support to internal and external customers
- Provide solution(s)/work around(s) to incident and problems
What We Offer:
- A salary of £38,000 - £48,000 per annum, commensurate with experience
- Ongoing training and development opportunities to enhance your skills and knowledge
- A collaborative and dynamic work environment with a talented team of professionals
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