Customer Service Assistant Role
5 hours ago
We are seeking a Customer Service Assistant Role to join our team in Keswick.
The ideal candidate will have excellent interpersonal skills, a passion for delivering exceptional customer service, and a keen eye for detail.
This is a part-time role, working 6 hours a week in one of our busy clothing stores.
As a Customer Service Assistant Role, you will be responsible for engaging with customers, promoting our charity's mission, and contributing to a fun and fast-paced environment.
The estimated salary for this role is around £17,000-£21,000 per annum, depending on experience.
About the Position- Provide exceptional customer service, responding to customer queries and resolving issues efficiently
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
- Work as a Keyholder, overseeing the store when there isn't a manager on duty
This role can be physically demanding and requires moving a high volume of donation bags.
Requirements and Qualifications- Excellent interpersonal skills, both written and verbal
- Ability to work well under pressure and on your own initiative in a dynamic environment
- Attention to detail in everything you do
- Positive, creative, confident, customer service-focused, and passionate about sustainability
At the British Heart Foundation, we offer a range of benefits, including:
- 38 days annual leave (plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity, and adoption leave)
- Wagestream - early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
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