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Customer Service Assistant Role

1 month ago

Keswick, Cumbria, United Kingdom British Heart Foundation Full time

We are seeking a Customer Service Assistant Role to join our team in Keswick.

The ideal candidate will have excellent interpersonal skills, a passion for delivering exceptional customer service, and a keen eye for detail.

This is a part-time role, working 6 hours a week in one of our busy clothing stores.

As a Customer Service Assistant Role, you will be responsible for engaging with customers, promoting our charity's mission, and contributing to a fun and fast-paced environment.

The estimated salary for this role is around £17,000-£21,000 per annum, depending on experience.

About the Position
  • Provide exceptional customer service, responding to customer queries and resolving issues efficiently
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to maximise online sales
  • Work as a Keyholder, overseeing the store when there isn't a manager on duty

This role can be physically demanding and requires moving a high volume of donation bags.

Requirements and Qualifications
  • Excellent interpersonal skills, both written and verbal
  • Ability to work well under pressure and on your own initiative in a dynamic environment
  • Attention to detail in everything you do
  • Positive, creative, confident, customer service-focused, and passionate about sustainability

At the British Heart Foundation, we offer a range of benefits, including:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers