Care Administrator
4 weeks ago
We are seeking an experienced Administrator to join our Care in the Home division, providing administrative support to our team and contributing to the growth of our business.
The successful candidate will have previous experience as an Administrator, with a sound working knowledge of Microsoft software and excellent customer service skills. Experience within the care sector is advantageous but not essential.
As an Administrator, you will be responsible for providing comprehensive administrative support, including minute taking, booking meetings, and dealing with sensitive information. You will also be part of an on-call rota, covering evenings and weekends.
Our care in the home services support adults, children, and young people with a wide range of conditions, including brain injury, spinal cord injury, neurological conditions, and neurodegenerative diseases.
What to look forward to:
- Up to £28,000 per annum pro rata
- 25 days plus bank holidays
- Birthday off
- Access to a wide range of e-learning and face-to-face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24-hour confidential Employee Assistance Programme Helpline & App
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
What you'll be doing:
- Providing a comprehensive administrative support service in a confidential manner
- Be part of an on-call rota covering evenings and weekends
- Act as first point of contact for all communications and deal with appropriately, escalating where required
- Booking and attending meetings, including minute taking
- Comfortable working both in a busy office and on your own at times
- Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts
- Keeping the Registered Manager and Care Coordinator updated with anything business critical that happens within the team daily
- Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels
What you'll have:
- Previous experience as an Administrator
- Experience within the care sector would be an advantage but not essential
- Sound working knowledge of Microsoft software including Word, Excel, and Teams
- Excellent customer service and organisational skills
- Strong work ethic is essential, as is a dynamic and flexible approach to the role
- Ability of dealing with conflict in a claim and supportive manner
- Be able to work as a team, alone and think outside of the box
- Willingness to learn and develop
We are a Disability Confident committed employer and want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions.
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