Unified Communications Team Lead
3 weeks ago
As a Communications Technology Manager at bet365, you will be responsible for overseeing all messaging and collaboration systems on-premise and in the cloud. This role requires a proactive and experienced team leader who can manage technical personnel and work streams effectively.
Key Responsibilities:
- Manage all Unified Communication services, upgrades, changes, and service improvements to ensure operational stability.
- Identify risk and operational impact of all changes.
- Oversee a team of technical engineers, ensuring timely completion of project work and small tasks.
- Maintain an up-to-date resource plan, scheduling and planning work accordingly.
- Manage incidents, problems, and changes in line with our ITIL framework, adhering to SLAs and KPIs.
Required Skills and Qualifications:
* Extensive experience managing technical teams.
* Knowledge of Unified Communication technology.
* Excellent communication skills.
* Team and project management experience.
* Stakeholder management and collaboration with diverse disciplines.
* Self-motivation and initiative-taking abilities.
* Outcome-focused delivery at pace.
* Planning and resource planning skills.
* People-focused leadership and motivation skills.
Estimated Salary: £60,000 - £80,000 per annum.
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