Unified Communications Specialist
3 days ago
We are looking for a highly skilled Unified Communications Specialist to join our IT team at bet365. As a key member of our department, you will be responsible for the design, implementation, and management of our Unified Communication (UC) technologies.
Your primary focus will be on ensuring the availability, performance, and security of our UC services, which include Microsoft Exchange, Microsoft Teams, and Cisco Ironports. You will work closely with other teams to monitor system performance, identify issues, and implement solutions to improve service delivery.
You will also contribute to strategic planning discussions, aligning IT investments with business objectives and ensuring compliance with Information Security and Governance requirements.
The ideal candidate will have experience working as a 3rd line Unified Communications Engineer and possess skills in delivering, implementing, and supporting Microsoft Exchange, both Online and On Premise. Strong documentation skills and the ability to work to deadlines with a pragmatic approach to administration, governance, and risk are essential.
This role is eligible for our hybrid working from home policy, allowing you to balance your work-life commitments while contributing to our success.
Main Responsibilities:- Maintaining and managing our core UC services, providing improvements where necessary.
- Working closely with IT management and other functional groups to design, develop, deploy, and administer our collaboration services.
- Participating in product evaluations, system testing, and product lifecycle management.
- Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
- Participating in scheduled and unscheduled system maintenance, including change management, on-call, and off-hours systems support.
- Maintaining a UC Service Catalogue detailing service definitions and technologies being utilised.
- Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
- Setting up all UC applications and features, technical designs, standards, and process documentation.
£60,000 - £75,000 per annum, based on experience.
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