Unified Communications Team Manager

3 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

About the Role

We are seeking a highly experienced Technical Lead to manage our Messaging and Collaboration Systems, both in the Cloud and On-Premise. The successful candidate will be responsible for leading a team of technical engineers to design, maintain, and improve the service of all systems.

The ideal candidate will have extensive experience managing a technical team and knowledge of Unified Communication technology. They will also possess excellent communication skills, team and project management experience, and stakeholder management abilities.

Key Responsibilities:

  • Taking accountability for all Unified Communication services, upgrades, changes, and service improvements.
  • Managing all changes to identify risk and operational impact.
  • Managing a team of technical engineers by overseeing all work and ensuring timely completion of projects and tasks.
  • Maintaining an up-to-date resource plan and scheduling work.
  • Managing incidents, problems, and changes according to our ITIL framework to ensure SLAs and KPIs are not breached.

Benefits and Requirements

This role comes with a competitive salary of £80,000 - £110,000 per annum, depending on experience. Other benefits include a hybrid working from home policy and opportunities for professional growth.

In order to be considered for this role, applicants must have at least 5 years of experience in technical leadership and a strong understanding of Unified Communication technologies.



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