Operations Team Leader

1 month ago


Liverpool, Liverpool, United Kingdom Acorninsure Full time

Job Summary:

We are seeking a highly motivated and target-driven Operations Team Leader to join our team at Acorn Insurance. As a key member of our organization, you will be responsible for leading a team of Operational Claims handlers to achieve first-class quality and technical claims handling.

Key Responsibilities:

  • Lead a team of Operational Claims handlers to achieve first-class quality and technical claims handling.
  • Accountability for team's performance against set objectives.
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one-on-ones, performance reviews, training and development, disciplinary procedures, and staff welfare.
  • Maximize the imparting of technical knowledge to the team by way of mentoring and coaching.
  • Assist with ad-hoc tasks as the business needs dictate.

About Us:

At Acorn Insurance, we are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across the UK. We help more than 50,000 customers find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

What We Offer:

  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
  • Additional Buy & Sell Holidays.
  • Company Sick Pay Scheme.
  • Company Paid Maternity & Paternity Leave.
  • Enhanced Company Pension Scheme.
  • Perk Box Online & High Street vouchers and discounts.
  • Fresh fruit deliveries twice a week*.
  • £250 bonus for every new colleague you recommend to the business.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Clearly defined progression paths with training and support.
  • A wide Network of Mental Health First Aiders with 4 free counselling sessions.
  • Free Hot Drinks*.
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa.


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